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How can we help you?

Email Support
jgim76298@gmail.com
Response Time
Within 3 business days
Hours
Mon-Fri

Frequently Asked Questions

How accurate is the Four Pillars reading?
Our analysis is based on classical Bazi/Saju methodology with thousands of years of refinement. Accuracy depends on the precision of your birth data, especially birth time. For the most precise reading, knowing your exact birth hour is recommended.
Is my birth data kept private?
Yes. Your birth data is used solely to generate your personal reading and is never sold or shared with third parties. See our Privacy Policy for details.
How do I get a refund?
Contact us within 14 days for a refund review. Eligibility depends on whether Cookies were used, service delivery, applicable law, and Creem processing.
What is the Cookie Membership?
The free reading shows your core Four Pillars chart. The $14.99 monthly membership adds 35 Cookies, which you spend only on paid readings you choose. The Four Pillars deep reading costs 15 Cookies.
Can I cancel my subscription?
Yes. Use the Creem customer portal linked in your receipt or contact support. Unused Cookies remain in your account after cancellation.

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